Recently, Peter Gell the Principal Trading Standards Officer wrote to the
Parish Council about Rogue Trading. This is the text of his letter.
During the summer months each year, my Service receives an influx of
complaints from consumers regarding unsatisfactory home improvements undertaken
Many of the tradespersons cold call on the homeowner and convince them to
have work carried out which they either, do not need or otherwise would not
have. Examples of poor work recently undertaken include, replacement window
installations, landscaping and tarmacing.
In order to help protect your parishioners against rogue traders, I have
attached some guidance below along with some promotional literature which I hope
you may be able to disseminate.
- Choose a tradesperson from the
Trading Standards Approved List. This can be obtained by telephoning
Bedfordshire Trading Standards. 01234 228280 or accessing the website www.bedfordshire.gov.uk/tsapproved.
- Obtain three quotes in writing
before deciding which tradesperson to choose. Each quote should clearly state
the work to be undertaken, the cost and give details relating to the ownership
of the business.
- If a tradesperson cold calls at
your home, do not agree to have any work undertaken. A reputable tradesperson
will be happy for you to think about whether you really want the work, and let
you contact them at a later date if you wish to proceed.
- Consider recommendations made by
friends and neighbours. Ensure however that work undertaken for them by a
tradesperson has been completed satisfactorily and is not still in progress.
- Where possible ask to see work
already undertaken by the tradesperson.